Terms of Service — Hanzo Health (Australia)

Hanzo Technologies Inc.
66 Cordova St W, Vancouver, BC, V6B 1C9, Canada
Business registration: BC1576110 (British Columbia, Canada)
Contact: quielo@hanzotechnologies.com
Website: www.hanzotechnologies.com

Effective date: 2026-06-17
Version: 2.0-AU
Jurisdiction: Australia
Legal framework: Australian Consumer Law (ACL) — Competition and Consumer Act 2010 (Cth), Schedule 2 · Australian Consumer Law and Fair Trading Act 2012 (Vic) and state equivalents

Section 1 — Acceptance of Terms

By downloading, installing, or using Hanzo Health (“the App”), you agree to be bound by these Terms of Service (“Terms”) and our Australian Privacy Policy. If you do not agree, do not use the App.

These Terms constitute a legally binding agreement between you and Hanzo Technologies Inc. (“Hanzo,” “we,” “us,” “our”). Nothing in these Terms limits any rights you may have under the Australian Consumer Law (ACL) or any applicable Australian state or territory consumer protection legislation.

Section 2 — Description of Service

Hanzo Health is a personal health journaling application for iOS that allows you to:

Track daily mood, energy, symptoms, and health metrics
Log medications and adherence
View health data from Apple Health (HealthKit)
Receive AI-generated health insights using Apple’s on-device Foundation Models
Export health summaries as PDF reports

Hanzo Health is a wellness and journaling tool only. It is not a therapeutic good or medical device under the Therapeutic Goods Act 1989 (Cth), does not provide medical diagnoses, and is not a substitute for professional medical advice. Always consult a qualified health professional regarding your health.

Section 3 — Eligibility and Age

You must be at least 16 years old to use Hanzo Health. By using the App you represent that you meet this requirement. Given that the App collects sensitive health data including menstrual cycle information, we strongly recommend parental supervision for users approaching the minimum age.

Section 4 — Subscriptions

4.1 Free and Premium Features

Hanzo Health is free to download. Certain features (“Hanzo Ultra”) require a paid subscription. These are clearly identified within the App. Hanzo Ultra includes unlimited history access, AI features, full correlation highlights, AI weekly summaries, and PDF doctor export.

4.2 Pricing

Subscriptions are processed through Apple’s In-App Purchase system. Hanzo Technologies does not receive or store your payment card information. The total price inclusive of GST is displayed before purchase in the App Store.

4.3 Free Trial

A 7-day free trial is available for new subscribers. Billing begins at the end of the trial period unless you cancel before it ends.

4.4 Auto-Renewal

IMPORTANT — AUTO-RENEWAL: Your subscription automatically renews at the end of each billing period (monthly or annual) unless cancelled at least 24 hours before the renewal date. Your Apple Account will be charged within 24 hours prior to the end of the current period.

4.5 Cancellation

To cancel your subscription: iPhone Settings → your name → Subscriptions → Hanzo Health Ultra → Cancel Subscription, or via App Store → profile icon → Subscriptions.

Cancellation stops future renewals. You retain access to Hanzo Ultra until the end of the current paid period.

4.6 Refunds

Refund requests must be submitted to Apple at https://reportaproblem.apple.com. Hanzo Technologies cannot issue refunds directly for App Store purchases.

Your statutory rights under the ACL are not affected. See Section 8 below.

Section 5 — Intellectual Property

5.1 Our Content

The App and all content created by Hanzo Technologies is protected by Australian and international intellectual property laws. You may not copy, modify, distribute, sell, or sublicense any part of the App.

5.2 Your Data

You own your health data. Hanzo Technologies does not claim ownership of data you enter into the App. You grant Hanzo a limited licence to process your data solely to provide the App’s features.

Section 6 — Acceptable Use

You agree not to use the App for any unlawful purpose under Australian federal or state law, attempt to reverse-engineer the App, use the App to transmit harmful content, or use the App in a way that impairs Hanzo’s systems.

Section 7 — Medical Disclaimer

Hanzo Health is a personal wellness journaling tool. It is not a therapeutic good or medical device under the Therapeutic Goods Act 1989 (Cth) or equivalent state legislation. The App and all its features — including the AI chat assistant, Hanzo Score, correlation highlights, and AI summaries — are for general informational purposes only.

Nothing in the App constitutes or is a substitute for medical advice, diagnosis, or treatment from a registered health practitioner.

If you are experiencing a medical emergency, call 000 immediately.

Do not delay seeking professional medical advice because of something you have read in Hanzo Health. Always consult your doctor, specialist, or other registered health professional.

Section 8 — Australian Consumer Law (ACL) — Consumer Guarantees

Under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2), certain guarantees apply to the supply of services to consumers that cannot be excluded, restricted, or modified.

Hanzo Health is supplied as a digital service and is subject to the following consumer guarantees where applicable:

Guarantee as to acceptable quality (ACL s. 54): The App will be of acceptable quality — safe, durable, free from defects, and acceptable in appearance and finish, having regard to what a reasonable consumer would expect
Guarantee as to fitness for disclosed purpose (ACL s. 55): The App will be reasonably fit for any purpose you disclosed to us before or at the time of supply
Guarantee as to correspondence with description (ACL s. 56): The App will correspond with the description set out in the App Store and these Terms

Your remedies: If Hanzo Health fails to comply with a consumer guarantee, you may be entitled to:

Have the failure remedied
Cancel the contract and receive a refund
Seek compensation for reasonably foreseeable losses resulting from the failure

These remedies are in addition to any rights you may have under Apple’s App Store policies.

Unfair contract terms (ACL Part 2-3): These Terms have been drafted in compliance with the ACL unfair contract terms provisions. No term in this agreement is intended to create a significant imbalance in the parties’ rights and obligations to your detriment in a way that is not reasonably necessary to protect our legitimate interests.

Section 9 — Limitation of Liability

To the maximum extent permitted by the ACL and other applicable Australian law:

Hanzo Technologies provides the App “as is” and “as available”
We are not liable for indirect, incidental, or consequential losses arising from your use of the App

Nothing in this clause excludes, restricts, or modifies any consumer guarantee or other right you have under the ACL that cannot be excluded by law.

Section 10 — Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada. However, Australian consumers retain all mandatory rights under the Australian Consumer Law regardless of this choice-of-law clause.

10.2 Informal Resolution

Please contact us at quielo@hanzotechnologies.com before initiating formal proceedings. We will endeavour to respond within 30 days.

10.3 Australian Consumer Bodies

For consumer issues, you may contact:

Australian Competition and Consumer Commission (ACCC): accc.gov.au 1300 302 502
Your state or territory consumer protection agency (e.g. Consumer Affairs Victoria, NSW Fair Trading, etc.)
Australian Financial Complaints Authority (AFCA) — for payment-related disputes

Section 11 — Privacy

Our Australian Privacy Policy (at /en-au/privacy-policy.md and within the App) is incorporated into these Terms by reference.

Section 12 — Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via in-app notice before taking effect. Continued use after updated Terms are posted constitutes acceptance.

Section 13 — Contact

Hanzo Technologies Inc.
Attention: Legal
66 Cordova St W, Vancouver, BC, V6B 1C9, Canada
Email: quielo@hanzotechnologies.com
Subject: “Australian Terms / Consumer Rights”