Privacy policies and terms of service for Hanzo Health by Hanzo Technologies Inc.
View the Project on GitHub quielorodriguez/hanzo-health-privacy
Hanzo Technologies Inc.
66 Cordova St W, Vancouver, BC, V6B 1C9, Canada
Business registration: BC1576110 (British Columbia, Canada)
Contact: quielo@hanzotechnologies.com
Website: www.hanzotechnologies.com
Effective date: 2026-06-17
Version: 2.0-GB
Jurisdiction: United Kingdom
Legal framework: Consumer Rights Act 2015 · Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 · Unfair Terms in Consumer Contracts Regulations 1999 · Digital Markets, Competition and Consumers Act 2024
Base terms: en/terms-of-service.md v2.0
By downloading, installing, or using Hanzo Health (“the App”), you agree to be bound by these Terms of Service (“Terms”) and our UK Privacy Policy. If you do not agree, do not use the App.
These Terms constitute a legally binding agreement between you and Hanzo Technologies Inc. (“Hanzo,” “we,” “us,” “our”). Nothing in these Terms affects your mandatory rights as a consumer under UK law.
Hanzo Health is a personal health journaling application for iOS that allows you to:
Hanzo Health is a wellness and journaling tool only. It is not a medical device, does not provide medical diagnoses, and is not a substitute for professional medical advice. Always consult a qualified healthcare professional regarding your health.
You must be at least 13 years old to use Hanzo Health in the UK. By using the App you represent that you meet this requirement and have the legal capacity to enter into a binding agreement. Users aged 13–17 should have parental or guardian consent.
Hanzo Health is free to download. Certain features (“Hanzo Ultra”) require a paid subscription, clearly identified within the App. Hanzo Ultra includes unlimited history access, AI features, full correlation highlights, AI weekly summaries, and PDF doctor export.
Subscriptions are processed through Apple’s In-App Purchase system. Hanzo Technologies does not receive or store your payment card information. The total price inclusive of all applicable VAT is displayed before purchase in the App Store.
A 7-day free trial is available for new subscribers. Billing begins at the end of the trial period unless you cancel before it ends.
IMPORTANT — AUTO-RENEWAL: Your subscription automatically renews at the end of each billing period (monthly or annual) unless cancelled at least 24 hours before the renewal date. Your Apple Account will be charged within 24 hours prior to the end of the current period.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (which implement the EU Consumer Rights Directive into UK law and remain in force post-Brexit), UK consumers have the right to cancel a contract for digital services within 14 days of entering into it without giving any reason.
Exception for digital services: If you have expressly requested that the digital service begins during the cancellation period and have acknowledged that you will lose your right to cancel once the service has begun, you lose the right to cancel once performance has commenced. By accessing Hanzo Ultra features during the 14-day period, you acknowledge this exception applies.
To exercise your right to cancel: Email quielo@hanzotechnologies.com with subject “Right to Cancel — [your Apple Account email]” before the 14-day period expires.
To cancel your subscription: iPhone Settings → your name → Subscriptions → Hanzo Health Ultra → Cancel Subscription, or via App Store → profile icon → Subscriptions.
Cancellation stops future renewals. You retain access to Hanzo Ultra until the end of the current paid period.
Refund requests must be submitted to Apple at https://reportaproblem.apple.com. Hanzo Technologies cannot issue refunds directly for App Store purchases. Your statutory rights under UK consumer law remain unaffected.
We reserve the right to change subscription prices. Under the Digital Markets, Competition and Consumers Act 2024, we will provide adequate notice of any price changes before they take effect on your subscription and give you the opportunity to cancel.
Under the Consumer Rights Act 2015 (Part 1, Chapter 3 — Digital Content), Hanzo Health must:
If Hanzo Health fails to conform to these standards, you have the right to:
The App and all content created by Hanzo Technologies is protected by UK and international intellectual property laws. You may not copy, modify, distribute, sell, or sublicense any part of the App.
You own your health data. Hanzo Technologies does not claim ownership of data you enter into the App. You grant Hanzo a limited licence to process your data solely to provide the App’s features.
You agree not to use the App for any unlawful purpose, attempt to reverse-engineer the App, use the App to transmit harmful content, or use the App in a way that impairs Hanzo’s systems.
Hanzo Health is a personal wellness journaling tool and is not a medical device as defined under UK law (UK MDR 2002). Nothing in the App constitutes medical advice, diagnosis, or treatment. If you are experiencing a medical emergency, call 999 immediately.
These Terms have been drafted in compliance with the Consumer Rights Act 2015 (Part 2 — Unfair Terms) and the Unfair Terms in Consumer Contracts Regulations 1999. A term is unfair if it creates a significant imbalance in the parties’ rights and obligations to the consumer’s detriment. If any term in these Terms is found to be unfair under applicable UK law, that term shall not be binding on you and the remaining Terms shall continue in full force.
To the maximum extent permitted by UK law, Hanzo Technologies provides the App “as is” without warranties beyond those required by law. We are not liable for indirect, incidental, or consequential damages arising from your use of the App.
Your statutory rights under UK consumer law are not affected by this clause. In particular, your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and any other mandatory UK consumer protection legislation remain fully in force and cannot be excluded by contract.
These Terms are governed by the laws of British Columbia, Canada. However, UK consumers retain all mandatory rights under UK consumer protection law regardless of this choice-of-law clause, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Please contact us at quielo@hanzotechnologies.com before initiating formal proceedings. We will endeavour to respond within 30 days.
If we cannot resolve your complaint informally, you may use an Alternative Dispute Resolution (ADR) scheme. For consumer disputes, you may also seek advice from:
Nothing in these Terms prevents UK residents from bringing claims in the UK Small Claims Court (for claims up to £10,000 in England and Wales, £5,000 in Scotland, £3,000 in Northern Ireland).
Our UK Privacy Policy (at /en-gb/privacy-policy.md and within the App) is incorporated into these Terms by reference.
We may update these Terms from time to time. Material changes will be notified via in-app notice before taking effect. Continued use after updated Terms are posted constitutes acceptance. If you do not agree, stop using the App and contact us to delete your data.
For questions about these Terms or to exercise your UK consumer rights:
Hanzo Technologies Inc.
Attention: Legal
66 Cordova St W, Vancouver, BC, V6B 1C9, Canada
Email: quielo@hanzotechnologies.com
Subject: “UK Terms / Consumer Rights”
Hanzo Technologies Inc. · Vancouver, BC, Canada · quielo@hanzotechnologies.com
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